FAQ'S

Postage and despatch

We despatch all of our face masks by Royal Mail (First and Second class). Due to the current situation Royal Mail are advising that there are delays of 3-4 days compared to normal lead times. All masks are scanned via a bar code and you will receive a either a text or email confirming when your masks are despatched.

Lead time

We are currently working to 3-4 day manufacturing lead time plus Royal Mail first or second class standard lead time.

Do our masks come with filters?

All masks are supplied with no filters. We have tried to source filters, however, we are unable to purchase these in bulk due to the current situation. The filter required for the Just Lush mask is the N95 PM2.5 air filter. These are available from Amazon and other good retailers.

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What fabric are our masks made from?

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How do I wash my mask?

We have created washing instructions on the below link:

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How do I wear and remove my mask?

The face mask should:

⦁ Fit snugly but comfortably against the side of the face and allow for breathing without restriction

⦁ Individuals should be careful not to touch their eyes, nose, and mouth when removing their face covering and wash hands immediately after removing.


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